Nov. 15, 2023
Communications Support Specialist
By Creative Energies
Position Title: Communications Support Specialist
Base Location: Salt Lake City, UT
Classification: Entry Level, Part Time (24 hrs/week)
Schedule: Wednesday - Friday, 8 AM - 5 PM (In Office)
Compensation: Starting at $15.00/Hour
Overview of CE:
Creative Energies is a community of adventurous solar craftspeople who care deeply about the work we do and the impact we have on the environment. We value diversity and inclusivity within our team and strive to engage with our communities. As a certified B Corp, we are committed to using business as a force for good, to continually learn and improve, and to create a workplace supportive of team members from all walks of life. The care and respect that we show each other extends to the service we provide our clients. We strive to do our best work, serve our customers well, and have some fun along the way. We invite you to join us in leading our communities into a clean energy future.
Summary of Position:
The Communications Support Specialist plays an integral customer service role in helping maintain clear, consistent, and reliable communications with our clients and across our Team. The position answers phones and emails company-wide and helps maintain a positive customer experience. This part-time, entry-level position partners closely with our Solar Sales Coordinator and Technical Sales Team and is responsible for entering and processing new incoming leads and requests to go solar.
Duties
- Answer and direct phone calls company-wide
- Respond to incoming emails while managing company email inbox
- Represent Creative Energies as first point of contact for potential customers
- Collect and record initial customer contact and project site information into CRM Software
- Follow up regularly with potential customers to maintain engagement
- Handoff leads and opportunities to sales team members
- Partner with Solar Sales Coordinator to help manage Zoom phone tree and auto-attendant
- Stay up to date on current services and products that the company offers
- Maintain organized communication logs and project notes
Qualifications/Experience:
- Possess a positive attitude and enjoy collaborative work environments
- Exhibit clear and concise communication skills (verbal and written)
- Have an interest and enthusiasm for solar energy
- Demonstrate a can-do-attitude and be comfortable collaborating with multiple team members
- Experience in customer service and/or communication
- Experience with Zoom Phone, Zoom Chat, and GMail Suite is a plus
- Data entry experience is a plus
- Experience with solar energy is a plus
- Must have a valid ID
Education/Training:
High school diploma/GED required
Travel and Work schedule:
Wednesday-Friday 8 AM - 5 PM, In Office
Reports to:
The Communications Support Specialist reports to the Sales & Marketing Manager and works closely with the Solar Sales Coordinator, Technical Sales Team and Marketing Team Lead.
EOE:
Creative Energies is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.